Senior Project Analyst

About Dimagi

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

About Global Strategy and Operations Division

The Global Strategy and Operations (GSO) Division's mission is to build high impact, mission-aligned, strategic partnerships across Dimagi’s products & offerings while maintaining highly efficient business, people, and regional operations across Dimagi’s divisions.

About the Position

Dimagi is looking for a Senior Project Analyst with excellent communication and problem-solving skills to support a large clinical trial using Digital Adherence Technology (DATs) to ensure fidelity to experimental drug regimens. DATs are a direct-to-patient digital intervention that seeks to improve and streamline treatment adherence,  thereby significantly lowering program administration costs by eliminating the need for in-person medication observation visits. This position is open to candidates based in Manila, Philippines only. Candidates must reside in Manila, Philippines.

Please Note: This position is a one year fixed-term part-time position. The position will be hired at 30 hours per week for the first three months and then at 20 hours per week for the remaining duration. This is subject to change based on project requirements. 

As a Senior Project Analyst, you will play a critical role in managing one or more projects to optimally roll out DAT solutions for the Gates MRI sponsored PAN-TB clinical trial. You will be the local face in the Philippines for Dimagi with trial staff - conducting all local partner-facing interactions and stakeholder management, troubleshooting technical issues in the field, and ensuring successful launch and ongoing operations for the trial. You will be expected to oversee the implementation of various deliverables against tight timelines. We’re looking for an individual excited about working closely with local partners to help orient them to SureAdhere (Dimagi’s digital adherence and patient engagement platform), and provide client support throughout the Gates MRI trial. The Senior Project Analyst will advance this work through answering queries both remotely and in the field, troubleshooting bug reports and escalating issues appropriately to the right parties.

The Senior Project Analyst will work closely with the Senior Project Manager and the rest of the project team to ensure project success. The Senior Project Analyst will be based locally in the Philippines to help participants utilize SureAdhere’s capabilities and ensure appropriate escalation and partner’s usage of the product. 

We are looking for a dynamic individual, at ease with multi-tasking, who enjoys building relationships with partners,  who has demonstrated their capacity to master the use of a complex software, and has had experience training others on its utilization.

Responsibilities

The specific responsibilities of your job will be comprised of:

• Support training and onboarding activities with Gates MRI trial staff to help orient them to using SureAdhere, and help them deploy and manage a robust digital adherence program.
• Act as technical consultant for partners. If required, escalate issues to appropriate internal and external teams and/or technical teams.
• Act as the first point-of-contact for all Gates MRI technical issues and support remedial  understanding of how to effectively use SureAdhere in their clinic.
• Support procurement and configuration of software for trial at the direction of Senior Program Manager
• Participate in internal and external meetings to review project progress, mitigate risks, coordinate tasks, and ensure quality implementation.
• Regularly communicate with other team members to ensure that the status of work is clear and that any roadblocks are known and can be addressed. This may include daily standups, periodic retrospectives, and weekly team meetings.
• Take ownership of weekly updates and standing calls with trial staff 
• Travel for any onsite technical troubleshooting or escalation, as necessary
• Proactively communicate status and raise attention to possible roadblocks. Suggest ways to mitigate the risks/address the issue/remove roadblocks.
• Manage the expectations for the SureAdhere technical support performance, including defining, adhering to, and iterating on internal and external Service Level Agreements (SLAs).

Relevant Skills

• Between 1-2 years of digital adherence experience OR experience providing software customer service between 1-2 years 
• Experience working in and coordinating with dynamic teams
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• Ability to balance multiple completing tasks across multiple projects
• Excellent organization skills
• Eligible to work in the Philippines 
• 10-25% travel throughout Philippines (access to personal car)

Bonus Points

• Interest in making a social impact
• Formal experience in digital health or clinical trial support 
• Familiarity with the agile model for the software development lifecycle and quality assurance
• Experience working with governments and/or public health

Benefits and Compensation

We aim to make a difference, not just as a company, but as an employer as well. We are transparent about salaries at all levels of the organization and have a standard, global, non-negotiable pay scale for all positions. Given our social mission, our budgeted salary scale is more in-line with that of a non-profit organization. The compensation and benefits provided to you will be dependent on where you are geographically based.

Since Dimagi does not have a legal entity in the Philippines, your employment contract will be established through our partner Professional Employer Organization. 

EEO Employer/Veteran/Disabled

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in applying for employment and need special assistance or a reasonable accommodation during the application or interview process for a posted position, please contact us at 617-604-2123 or send an email to accommodations@dimagi.com detailing your request.