Managing Devices at Scale

Key learnings from managing thousands of devices in a large-scale mobile health project.

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Managing Devices at Scale

Key learnings from managing thousands of devices in a large-scale mobile health project.

Why did we create the Managing Devices at Scale eBook?

As part of a large-scale mobile health project in India, Dimagi helped equip over 50,000 community health workers with CommCare applications, downloaded on Android smartphones. This project, which is one of the largest mobile health interventions in the world, presented our team with many new challenges and opportunities.

One hurdle in dealing with a project of this size is device management. On this particular project, Dimagi and its implementation partners were responsible for the procurement, testing, setup, distribution, and management of all 50,000 devices. This was no easy feat. As more mHealth projects around the world look to scale, we want to share what we learned to help other organizations avoid pitfalls and ensure success in this important—and somewhat tedious—process.

What will you learn from reading this eBook?

This eBook looks back at our key learnings for managing devices at scale, from selection all the way to delivery. We identified four tips in each of the five phases of this process:

  • Selection and Pre-Installation
  • Sample Testing
  • Quality Check
  • Device Setup
  • Distribution and Management

Highlights

A look at what's inside

Aligning responsibilities across stakeholders is key while rolling out a mobile project at scale.

Know what details you should include in your explanation guide for your device.

When should you set up a call center or help desk for support? Our team weighs in.

Download Managing Devices at Scale

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