With direct email support, organizations have access to a direct email address to reach Dimagi staff for FocusMDM. support.
In addition to reporting issues through our direct email support, you can call the Dimagi support line to report issues. Dimagi support staff will respond by email or over the phone within the guaranteed response time.
Guaranteed First Response Time
Dimagi support staff will triage and provide the first response to your inquiry within the specified first response time.
Support on FocusMDM Bugs
You can report a bug anytime by chatting with support staff via smooch chat bubble or by writing us on email address [email protected]
Response to "App-specific Questions"
If you have any questions about our app features you can write to us via chat bubble or directly to support staff on [email protected]
Enroll device by sending enroll instructions to device user email.
Enroll device by sending enroll instructions to device user via SMS.
Send multiple SMS, emails to device users at once.
Factory reset enrollment (DO mode)
Enroll device as company managed device.
Block application or application group for a device, device group or across all enrolled devices
Advanced app blocking
Block apps based on time (ie. block YouTube from 9am-5pm), based on data usage (ie. block YouTube after 1GB of data used)
Block applications for all enrolled and yet to be enrolled devices.
Allow only certain applications to be downloaded and installed, Update, install, uninstall apps on devices silently.
Set Email account, WiFi configuration, VPN, Wallpaper.
Web content filtering
Choose which website are available to device user.
Current Location of a Single Device on a map
IT admin has access to map which shows current location of a single device. This map is located on device page.
Current Location of all devices
IT admin has access to map which shows current location of all devices.
Last seen location of offline device
For offline devices you can track their last locations on a map.
Heat map of area coverage
Heatmap shows covered area by your device users, For selected time period. You can specify some parameter values like point radius, choose radius measuring units.
Messaging (individual and group messaging)
Two-way messaging. IT admin can send one message to a device or device group.
Log into FocusMDM webapp and personalize your notification settings, i.e. specify which issues/events are important to you. You will get notifications by email for all selected issues/events.
Show aggregated data on dashboard
Dashboard shows data aggregations (time usage, data usage, highest usage apps) and organization area coverage.
Standard Pre-built reports
Consists of Device Activity Report, Data Usage Report, Admin Activity Report
Export report to excel file
Export report data to .xls file.
Send reports to a IT admin by email at a given time.
Create custom reports on demand.
Turn on two-factor authentication for your web user to add a second level of authentication and make your account more secure.
Remote wipe device
Enables IT admin to wipe device from afar. This action executes factory reset on a device. Once wiped, no data can be recovered from a device.
Remote device lock
Enables IT admin to lock device remotely by entering 6 digit passcode. Device can be unlocked either by entering passcode or remotely, by clicking on unlock button which is located on device page.
Encryption stores device's data in an unreadable, seemingly scrambled form. It is being used as extra security measure by some organizations that work with sensitive data or have high security standards.
FocusMDM Device Groups allows organizations to group their devices into different groups. You can enforce policies on group, enroll devices directly into group.
Set policies per group
A policy can be assigned to a single device or device group.
Enroll devices directly into group
By sending enroll instructions with 'enroll in group' link. You can also bulk enroll devices into group.