Unlock the full potential of digital with Impact Delivery
A sustainable approach that gets far more value from every dollar you invest in digital, today and for the long term.
The problem with the current approach
Organizations are asked to do more with less. Digital can create more value per dollar, but today's approach often falls short and fails to last.
Programs capture data for reporting, adding burden and missing the chance to improve services.
One-off tools pile up as standalone apps that fade in value and waste your team's time.
Short-term funding builds tools that can't flex to future needs, so their fit soon fades.
of digital health projects reviewed in Sub-Saharan Africa focused on data mining rather than delivering services.
What is Impact Delivery?
Impact Delivery is Dimagi's answer to the pressure to do more with less. It gets far more value from every dollar you spend on digital, solving today's problems while building a foundation for tomorrow.
Rethinking technology: three pillars of Impact Delivery
Better Impact, More Impact, and Sustained Impact. Here is what each looks like, and the questions to ask your team.
Digital should do more than collect data. With CommCare, Dimagi's Impact Delivery platform, you improve users' jobs with job aids and decision support, seamless referrals for continuity of care, multimedia training, and automated two-way client messaging, while still capturing the data reporting requires.
- Will this technology make our workforce's jobs better, or add administrative burden?
- Can we articulate the tangible improvement in service delivery, and measure it during implementation?
- Are the voices of our frontline users heard in our approach, with a feedback loop that closes?
CommCare meets today's requirements on a foundation built to grow. Roll out new services, add user types, connect other systems, and release improvements fast, supporting more impact at no or limited additional cost.
- What are the next three use cases, programs, or user types we could create more impact with?
- What integrations does our vision require, and are they a high enough priority that we will finish them?
- Do we want to take advantage of AI, machine learning, and automation, and what foundation does that need?
Sustaining impact means preparing for an unknown future. Dimagi's long-term partnership and the CommCare platform let you meet today's requirements and stay ready for tomorrow's challenge. Complex ecosystems need long-term partners, not vendors.
- Is someone accountable for getting the most impact from our digital investment over time, beyond the initial funding?
- Are we choosing partners proven to last through boom-and-bust funding cycles?
- Do our tools include robust APIs for seamless data exchange across the systems we plan to use?
Get the Impact Delivery Playbook
A practical guide with the questions to ask, the pillars to plan against, and real examples from the field.
Impact Delivery, answered
Understanding Impact Delivery
What is Impact Delivery?
Impact Delivery is the answer to pressures on global health and development to do more with less, by creating more value for your digital investment. It is an innovative approach that leverages technology to maximize the efficiency and effectiveness of social impact organizations. It focuses on enhancing service quality, increasing the quantity of impactful services within existing budgets, and planning for long-term success. By adopting this approach, you can move from simply digitizing programs to creating powerful, lasting change that grows in value over time, by leveraging existing funding and project-based constraints.
What are the three key pillars of Impact Delivery?
The three pillars of Impact Delivery are Better Impact, More Impact, and Sustained Impact. Better Impact focuses on enhancing the quality of services delivered, More Impact aims to increase the quantity of impactful services within existing investments, and Sustained Impact focuses on setting up for long-term success.
How does Impact Delivery differ from traditional digitization efforts?
Unlike traditional models, Impact Delivery isn't confined to the constraints of project-based funding cycles. It goes beyond meeting present requirements and lays a foundation for future expansion. It's about creating more value from the same investment, preparing for future needs, and achieving sustainable growth.
Can Impact Delivery be applied to any sector?
Yes, Impact Delivery is an approach for social impact organizations and governments, and can be applied across sectors including health, agriculture, social services, and more. See how CommCare can be used across various sectors.
How much does it cost to do Impact Delivery?
Impact Delivery is an approach, not a specific technology, and Dimagi's portfolio of products and services is designed to allow you to follow this approach. CommCare is our Impact Delivery platform for organizations with frontline staff, and you can find pricing information here. SureAdhere is our virtual care platform for person-centered remote treatment support, and you can learn more here. Our Solutions Delivery team is your partner for building and scaling custom technology to support today's use case and tomorrow's. Learn more here.
Additionally, it's crucial to remember that the goal is to create more value from the same investment, so the focus should be on the long-term return on investment (ROI) rather than just the initial outlay. Talk to us to learn more.
Impact Delivery in practice
How does Impact Delivery support frontline workers?
Impact Delivery supports frontline workers by leveraging digital technology to improve their job aids and support systems, enabling them to deliver better services to their clients. It also recognizes the importance of their wellbeing, advocating for tools like WellMe, a resilience and wellbeing application for frontline workers.
How does Impact Delivery contribute to better service delivery?
While data collection and analysis are crucial, Impact Delivery shifts the focus from primarily collecting data for administrative purposes to delivering impactful services. The same investment made in digitizing data can be used to deliver more impactful services while still gathering necessary data.
How can Impact Delivery help with funding constraints?
Impact Delivery focuses on maximizing value from existing resources. Instead of just meeting current project needs, it uses project-based funding to build a foundation for future needs. This approach contributes to a stronger foundation that creates sustained value over time, even during funding dry spells.
What role does ecosystem thinking play in Impact Delivery?
Ecosystem thinking is vital in Impact Delivery. It goes beyond the scope of single projects, encouraging you to design digital programs as part of a larger ecosystem from the beginning rather than treating them as one-off projects. This approach facilitates cross-project design, allowing for the delivery of more integrated services. Dimagi's products are designed for interoperability and smooth data exchange to support connecting tools across workflows. Learn more about CommCare's integrations here.
How does Impact Delivery prepare organizations for the future?
Impact Delivery encourages a forward-looking approach. It is about addressing today's needs in such a way that the organization is also prepared to tackle the emerging needs of tomorrow. You can create a compelling organizational vision and processes to support it. By leveraging robust, long-term technology platforms and investing in the human capital to bring it to life over time, organizations can build the capabilities and foundations they need to face future challenges.
Learn more about Impact Delivery
See how our approach helps you get more value from every dollar you invest in digital, and talk to us about your program.