India Division Team
Delhi (Open to remote employment within India)

Senior Technical Project Analyst

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Overview

Senior Technical Project Analyst

Delhi (Open to remote employment within India)

India Division Team - Full-time

About Dimagi

Dimagi is an award-winning social enterprise and a certified B-corp and Benefit Corporation. We build software solutions and provide technology consulting services to improve the quality of essential services for underserved populations. Our open-source technology platform, CommCare, is the world’s most widely-used and researched mobile data collection platform for frontline workers. Our choice to be a certified B-Corp and to legally incorporate as a Benefit Corporation sends a clear signal to our partners, our team members, and our communities that we not only believe but also take action in using business as a force for good. This approach combines our passion and commitment to tackle complex health and social inequities and work towards a brighter future for all.

About the India Division

The India Division’s mission is to create sustainable impact for underserved populations through innovative technology solutions for frontline workforces in India and the neighboring countries. We offer professional services to partners to impactfully deliver Dimagi technology and / or programmatic expertise. 

About the Position

Dimagi is looking for a Senior Technical Project Analyst (STPA) to join our India Division. This position will be affiliated with our office in Delhi and is also open to remote employment depending on the COVID-19 situation in the country. 

In this role, you will support a project team working on the optimal design and development of applications built on our flagship platform CommCare. This position will support one or more project teams with the appropriate management and analysis of business requirements, translation of business requirements into technical requirements, timely implementation of technical deliverables as per specifications, testing and quality assurance of technical work, and contribution to process improvement.

You will be working in an agile environment alongside a dynamic, multi-skilled team of developers, engineers, public health, and project management specialists. 

Responsibilities:

The specific responsibilities of a Senior Technical Project Analyst can vary per project but are likely to include one or more of the following:

Requirements Gathering:

  • Work with Project Managers / Requirements Lead(s) to support in refining business requirements and translating them into technical requirements and system design. Lead requirements for small scale projects.

Application/Solution Development:

          Using user centric design principles;

  • Build complex Digital Health systems using Dimagi’s flagship platform, CommCare, using CommCare’s application building tools that do not require coding.
  • Build High quality Integrated Chatbot User Experience
  • Build reporting solutions/dashboards/integrations as per the requirements of the partner  
  • Collaborate with other team members or divisions to implement complex requirements

Technical Advisory:

  • Provide technical advisory support to the project team by ensuring best practices of design are incorporated into the project as well as hand holding and support provided to more junior members of the team

Stakeholder and Project Management: 

  • Support partner relationships, including leading technical conversations, as needed by navigating a diverse ecosystem of stakeholders, from government officials to subject matter experts to NGO staff to frontline health workers and community members. 
  • Able to define and adhere to agreed timelines and communicate effectively internally and externally in case of any roadblocks 
  • Able to play the role of a Tech Lead for the project(s)

Product/Project documentation: 

  • Lead the development and maintenance of technical and as needed functional documentation
  • Update client-facing or internal technical documentation as solution features are implemented
  • As appropriate, create new resources to support users’ understanding of the application or related systems

Implementation Support:

  • Support client and internal teams in understanding how to effectively use the CommCare system
  • Support clients through capacity building activities, Support the development of the capacity building and/or training curriculum
  • Coordinate with Dimagi’s support team around issue identification and bug management
  • Examine patterns of system use and proactively identify possible improvements to the system, which will make for a better end-user experience.
  • As necessary, dive deep into the system's structure and data to answer specific questions or investigate unexpected behavior.

Quality Assurance and Testing:

  • Manage product quality throughout the software development life cycle.
  • Define robust acceptance criteria for each requirement. 
  • Develop and execute unit test plans for requirements. 
  • Regularly monitor and report on system performance.

Process Improvement:

  • Working with the project team in developing robust processes to enable a culture of continuous improvement  
  • As relevant, independently drive strategic initiatives to improve components of a project. 
  • Coordinate with  counterparts on other teams to incorporate best practices across projects.

Relevant Skills & Experience

  • 5+ years of experience in a technical position, producing technical contributions for software solutions.
  • Experience with Software development processes, including implementing requirements from different stakeholders and delivering against those.
  • Must be technically savvy and enjoy the design and build process to create applications that meet business goals.
  • Experience working in and coordinating with dynamic teams.
  • Self-motivated, results-oriented team player.
  • Demonstrated time management skills and the ability to work across multiple projects or tasks simultaneously.
  • Excellent written and verbal communication skills
  • Ability to manage company and team member expectations through honest and timely updates.
  • Excellent organization skills and adaptable - able to work in complex, unfamiliar and changing environments.
  • Comfort in using Google Suite and Microsoft products, especially Excel
  • Interest in making a social impact.
  • Ability to work remotely from India but can require traveling based on project requirements
  • (Bonus) Formal training in Computer Science or related disciplines, including through a degree program or dedicated training program
  • (Bonus) Familiarity with the CommCare platform or similar workflow/data management tools
  • (Bonus) Leadership experience in project management and the adoption of best practices
  • (Bonus) Previous experience working within project management for software developers
  • (Bonus) Product management or software development experience (e.g., Python, Django, Javascript/jQuery, HTML5/CSS, Knockout, CouchDB, Postgres, etc.)
  • (Bonus) Experience in delivering enterprise software implementations
  • (Bonus) Experience with systems integration and/or databases
  • (Bonus) Data manipulation, visualization, or analysis experience (e.g., Tableau, PowerBI, R, Python, Talend)
  • (Bonus) Experience with system and scenario flow diagrams, functional user assessments and testing, architecture and content structure, and technical specifications
  • (Bonus) Experience with agile, sprint-based software development.

Compensation and Benefits: 

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions that is non-negotiable. The salary for this position is  INR 18,22,733 annually.  

However, the benefits we offer are geared towards having a strong impact on our staff’s well-being. A few of our key benefits are outlined below:

  • 100% employer-sponsored medical insurance covering employees and their family, paired with a generous OPD and mental health allowance
  • Health and Fitness allowance
  • Air Quality reimbursement to include air purifiers, pollution masks and air purifying plants
  • Monthly contributions to each employee's EPF account
  • Employee stock option plan
  • 30 days Paid Time Off and Flex-Time
  • Complimentary lunch in the office (for office-based employees)

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.

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