Solutions Division Team
United States

Strategy and Operations Manager

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Strategy and Operations Manager

United States

Solutions Division Team - Full-time

About Us

Dimagi was born from the belief that there’s a better way to provide services to those in need. Our mission is to create digital products that support global development efforts and help accelerate the end of extreme poverty. CommCare, our mobile data collection platform, is designed to improve data collection and the quality of frontline services in low-resource settings around the world. We work across various sectors with organizations of all sizes providing mobile solutions that put end-users first. Working with partners that include the Bill & Melinda Gates Foundation, USAID, CARE International, and the World Bank, Dimagi has successfully implemented CommCare and supported 2,000 projects across 80 countries. Dimagi is a certified Benefit Corporation and leading social enterprise, working since 2002 towards our commitment to making an impact.

About the Position

Dimagi’s largest division, our Solutions Division, is seeking a Strategy and Operations Manager. Reporting to the Solutions Division’s Managing Director and working alongside division leadership, you will have the opportunity to rapidly utilize your skill sets across multiple areas - including financial analysis and modeling, business and team operations, strategy development, and process design and rollout. The work will be challenging, but in the right ways - you'll have an opportunity to quickly dive into and learn from multiple project areas, all while making a real, positive impact. This position can be based out of Dimagi’s office in Cambridge, MA, but is also open to remote employment within the United States. 


  • Support the Managing Director of the Solutions Division in charting the strategic direction of Dimagi’s largest Division across all operational areas
  • Assist in the development of strategic plans and analysis for the division, including financial models, financial scenarios, and detailed operational strategies
  • Manage regular Solutions reporting processes, including quarterly financial requirements, Objectives & Key Results reporting (OKRs), and annual presentation
  • Develop and implement internal materials, including operational dashboards, pipeline reports, financial planning tools, presentations, and report outs to the Solutions Division
  • In collaboration with the rest of Solutions Leadership, ensure successful execution of team communications and engagement, including definition of channels and their use (i.e., weekly meetings, email groups, etc.), as well as performance management and onboarding support
  • Facilitate coordination with other Divisions and teams at Dimagi, including the SaaS Division, Finance team, and People Operations team
  • Drive forward special projects in conjunction with the Managing Director (for example, competitor analysis, onboarding overhaul, travel policies, etc.)
  • Provide intermittent administrative support to the Managing Director on an as needed basis

Relevant Experience

  • 4+ years of experience in a management consulting, program management or similar strategy and operations role
  • Exceptional analytical mindset, as well as advanced knowledge of Microsoft Excel and other data analysis, reporting, or visualization tools (preferred)
  • Have a good working knowledge of accounting, financial statements, and financial analysis, including financial modeling
  • Excellent written and verbal communication skills
  • Demonstrated ability and excitement to engage with external stakeholders, and comfort in assembling and presenting strategy slide decks 
  • Highly organized, able to multitask, and detail-oriented
  • Must be eligible to work in the United States

Bonus Skills

  • Salesforce experience
  • Experience working in the social impact or global health sectors

Benefits Provided

We aim to make a difference, not just as a company, but as an employer as well.  The benefits we offer are geared towards having a strong impact on our staff’s well being. A few of our key benefits are outlined below:

  • 100% employer-sponsored medical insurance paired with a generous Health Reimbursement Account (HRA) fund
  • Access to voluntary dental and vision insurance plans
  • A 401K plan with up to a 4% employer match
  • 30 days paid time off inclusive of holidays 
  • Unlimited sick time and excellent parental leave policy
  • Employee Stock Option Plan
  • Access to a flex-time policy that allows employees to work based on a flexible work schedule
  • Access to an Employee Assistance Program (EAP) through Magellan Healthcare

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, veteran, or disability status.

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